UPTecs^®

Remote Monitoring & Management

SECURE CONTROL | CLEAR VISIBILITY | COMPLETE IT OPERATIONS

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Operations Overview

Live fleet health, security, patching, jobs and remote-support readiness.

Enrolled-Open devices

Seen-Open online devices

Jobs-Open jobs

Fully patched-Open patching

Needs Attention

Live operational queue. Open an item to take action.

Action Center

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Fleet Risk Analysis

Live risk index derived from monitored fleet posture.

—Calculating

Active findings—— critical

Patch compliance——

Endpoint availability——

Security scan coverage——

UPTecs Fleet Risk Index · 0 = lowest observed fleet risk, 10 = highest. Derived only from live RMM findings, patch posture, endpoint availability and scan coverage.

Endpoint availability

Job pipeline

Patch posture

Security exposure

Job outcomes

Remote transport & session quality

Summary is always visible. Expand session details only when needed.

TURN—

TLS relay—

Avg RTT—

Avg loss—

Avg bitrate—

Degraded0

Customers

Tenant	Devices	Presence	Fully patched	Crit open	Lifecycle

Monitoring

Live operating-system, application and service health with drill-down by device.

Healthy

0

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Warning

0

Click to filter

Critical

0

Click to filter

Objects

0

Click to show all

Health by device

Alerts

When	Severity	State	Detail	Action

Tickets

When	State	Subject

Session Quality

Live WebRTC transport health from technician sessions. No screen or clipboard content is collected.

Good0Click to filter

Degraded0Click to filter

Disconnected0Click to filter

Relayed0Click to filter

Avg RTT—Open samples

Avg loss—Open samples

Avg bitrate—Open samples

Current session health

Transport summary

RTT, packet loss, bitrate, relay path and video frame delivery are sampled during active sessions.

Session	Device	State	RTT	Loss	Bitrate	FPS	Path	Resolution	Sample

Vulnerability & Remediation

Live findings reported by enrolled endpoints.

Critical0Click to inspect

High / Medium0Click to inspect

Active findings0Click to inspect

Remediation pending0Click to inspect

Resolved0Click to inspect

Devices scanned0Click to inspect

Active findings by device

Resolved findings

Device	Severity	Finding	Resolved	Last detail

Automation & Scheduling

Scheduled, bulk and recurring operational work is represented as audited jobs.

Device Operation First run Command / reason Recurring policy Repeat interval (recurring policies only)

Not applicable for one-time jobs

Work reference type Work reference number

Choose a target, operation, schedule and work reference. Every action is audited and approval-gated.

One-time jobs

Job	Type	Devices	Scheduled	State	Action

Recurring policies

Policy	Type	Devices	Interval	Next run	State	Actions

Agent Releases

Admin-only publication and rollout status for the Windows RMM agent.

Latest version—Open release history

Artifact size—Open release metadata

Up to date—Show current endpoints

Needs update—Show endpoints needing update

VersionEnter 4.3, 4.3-stabilization, or the full capture-4.3-stabilization form. The console adds the capture- prefix when needed. Release ZIP

No release metadata loaded.

Endpoint rollout

Agents securely poll for the currently published release, verify SHA-256, and self-update. Use Open device to investigate an endpoint that remains behind.

Verified self-update

Device	Current agent	Latest	Rollout	Last seen	Action

Release history

Version	Published	Publisher	Work reference	SHA-256	Mode	Action

Devices

Device	Customer	Owner / contact	OS	Agent	Health / patch

Device Details

Live endpoint inventory and operational controls.

Status—

CPU—

Memory—

Fully patched—

Endpoint

Security posture

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Software

0 installed applications

Application	Version

Missing updates

0 applicable updates

Update	KB

Services

0 services reported

Name	Status	Start type

Top processes

0 processes reported

PID	Process	Memory

Storage

Drive	Volume	Used	Free

Network adapters

Adapter	MAC	IP	Gateway

Sessions

Remote-support history grouped by endpoint. Open only the device or period you need.

Total sessions

0

Click to show all

Active

0

Click to filter

Recorded

0

Click to filter

Consent pending

0

Click to filter

Live session

Attended support · explicit view/control consent

Select a device

Remote Session Access Credential

Separate from login/MFA. Expires after 12 hours.

Locked

Select Connect to request an attended session.

Session clipboard (text only · max 1 MB)

Jobs

Audited operational work with approval and endpoint-result drill-down.

Quarantine file

Waiting approval

0

Click to filter

Running

0

Click to filter

Completed

0

Click to filter

Failed / blocked

0

Click to filter

Job	Work reference	Type	Target	Owner approval	Internal approval	State

Selected job

Select a job to view execution details.

File Transfer

Hash-verified, approval-gated transfer vault. Transferred files are never executed automatically.

Add file to vault

Local file

Push vault file to endpoint

Device Vault file Target path Allow overwrite Create missing directories

Collect file from endpoint

Device Source file pathEnter the complete path to one file, including its filename. Folders cannot be collected.

Transfer vault

When	Name	State	Bytes	SHA-256	Source	Action

Transfer history

When	Type	Devices	State	Requester	Result / error	Action

Software Deployment

Hash-verified packages, approval-gated deployment, no automatic reboot.

Package file Package name VersionRequired. Use the software vendor/build version; letters, numbers, dots and dashes are accepted. Installer type Silent arguments Target device

Select an approved package below, or upload a new package here. Deployment remains approval-gated.

Vendor software catalog

Search Microsoft WinGet from the selected Windows endpoint for vendor packages such as Microsoft, Google and other published applications. Installation is approval-gated and non-interactive.

Live vendor catalog

Select a Windows endpoint above, then search the vendor catalog.

Application	Package ID	Version	Source	Action
No vendor search yet.

UPTecs approved deployment catalog

Packages uploaded to UPTecs are SHA-256 verified before managed deployment. Use this catalog for internal or vendor installers that are not available through WinGet.

Hash-verified catalog

Package	Version	Type	SHA-256	Bytes	State	Action

Installed software on selected device

Application	Version	Publisher	Action

Deployment work orders

When	Operation	Work reference	Devices	State	Requester	Action

Scripts & Commands

Approval-gated diagnostics and platform-native scripts with output/timeout limits.

Target device Saved script Script name Mode

Run uses the same audited approval workflow before the endpoint executes the script.

Saved script library

Script	Description	SHA-256	Updated	State	Action

Execution history

When	Type	Devices	State	Requester	Result	Action

Services

Live Windows service / Linux systemd inventory and approval-gated start/stop/restart.

Device

Service inventory

Name	Display name	Status	Start type	Actions

Service action history

When	Devices	State	Requester	Result

Processes

Live process inventory and approval-gated termination.

Device

Process inventory

PID	Process	Memory	Action

Process action history

When	Devices	State	Requester	Result

Patches & Updates

Live Windows/Linux update inventory. A patch request requires device ownership/contact, a valid work reference, device-owner approval before manual release.

Device	Customer	Owner / contact	OS	Status	Last inventory	Compliance	Missing	Critical	Work reference	Owner approval	Action

Approvals

Single-operator execution: authorized staff may run their own work. Customer authorization and manual patch release remain required.

Job	Work reference	Type	Target	Owner approval	State	Requester	Approver	Reason / note	Action
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Users & Roles

Admin-only account lifecycle, profiles, tenant assignments and MFA visibility.

Total users0View all users

Active0View active users

Invited0View pending invitations

MFA enabled0View MFA-enabled users

Invite / create user

Email Display name Role Tenant Job title Department Phone

Invitations expire after 7 days. Passwords are set by the user from the invitation link.

Directory

User	Role	Tenant	Status	MFA	Profile	Created	Actions

Access & Governance

Access grants and break-glass for authorized operators; evidence and credential administration is restricted to UPTecs administrators.

Audit chain—Open audit evidence

Active grants0View access grants

Break-glass open0View emergency requests

Active credentials—View session credentials

Access grant

Device

Break-glass request

DeviceMinutes

A second technician/admin must witness the request. Recording is forced and execution remains disabled.

Access grants

Device	State	Revoked	Receipt	Action

Break-glass requests

Ticket	Device	Requester	Witness	Expires	State	Action

Session retention & evidence · Admin

Closed session Retain until Legal hold

No evidence package generated in this browser session.

Endpoint Device Credentials · Admin

Revocation immediately blocks heartbeat, jobs, TURN, files, releases and session polling. Re-enrollment with a managed enrollment code is required afterward.

Device	Agent	Mode	Expires	Grace until	Last seen	Action

Endpoint Enrollment Codes · Admin

Tenant Expires (minutes) Maximum uses Label

Tenant	Label	Uses	Expires	Last used	State	Action

Remote Session Access Credentials · Admin

Technician	Created	Expires	Revoked	Action

Knowledge Base

Full RMM operating procedures, page-by-page and control-by-control.

Audit & Activity

Searchable operational history with controlled pagination.