Operations Overview
Live fleet health, security, patching, jobs and remote-support readiness.
Needs Attention
Live operational queue. Open an item to take action.
Endpoint availability
Job pipeline
Patch posture
Security exposure
Job outcomes
Remote transport & session quality
| Session | State | Relay | RTT | Loss | Bitrate | FPS | Resolution | Observed |
|---|
Customers
| Tenant | Devices | Presence | Fully patched | Crit open | Lifecycle |
|---|
Monitoring
Live operating-system, application and service health with drill-down by device.
Health by device
Alerts
| When | Severity | State | Detail |
|---|
Tickets
| When | State | Subject |
|---|
Session Quality
Live WebRTC transport health from technician sessions. No screen or clipboard content is collected.
Current session health
Transport summary
RTT, packet loss, bitrate, relay path and video frame delivery are sampled during active sessions.
| Session | Device | State | RTT | Loss | Bitrate | FPS | Path | Resolution | Sample |
|---|
Vulnerability & Remediation
Live findings reported by enrolled endpoints.
Active findings by device
Resolved findings
| Device | Severity | Finding | Resolved | Last detail |
|---|
Automation & Scheduling
Scheduled, bulk and recurring operational work is represented as audited jobs.
One-time jobs
| Job | Type | Devices | Scheduled | State |
|---|
Recurring policies
| Policy | Type | Devices | Interval | Next run | State | Actions |
|---|
Agent Releases
Admin-only publication and rollout status for the Windows RMM agent.
No release metadata loaded.
Endpoint rollout
Agents securely poll for the currently published release, verify SHA-256, and self-update. Use Open device to investigate an endpoint that remains behind.
| Device | Current agent | Latest | Rollout | Last seen | Action |
|---|
Release history
| Version | Published | Publisher | Work reference | SHA-256 | Mode | Action |
|---|
Devices
| Device | Customer | Owner / contact | OS | Agent | Health / patch |
|---|
Device Details
Live endpoint inventory and operational controls.
Endpoint
Security posture
Software
0 installed applications
| Application | Version |
|---|
Missing updates
0 applicable updates
| Update | KB |
|---|
Services
0 services reported
| Name | Status | Start type |
|---|
Top processes
0 processes reported
| PID | Process | Memory |
|---|
Storage
| Drive | Volume | Used | Free |
|---|
Network adapters
| Adapter | MAC | IP | Gateway |
|---|
Sessions
Remote-support history grouped by endpoint. Open only the device or period you need.
Live session
Attended support · explicit view/control consent
Jobs
Audited operational work with approval and endpoint-result drill-down.
| Job | Work reference | Type | Target | Owner approval | Internal approval | State |
|---|
Selected job
File Transfer
Hash-verified, approval-gated transfer vault. Transferred files are never executed automatically.
Add file to vault
Push vault file to endpoint
Collect file from endpoint
Transfer vault
| When | Name | State | Bytes | SHA-256 | Source | Action |
|---|
Transfer history
| When | Type | Devices | State | Requester | Result |
|---|
Software Deployment
Hash-verified packages, approval-gated deployment, no automatic reboot.
Select an approved package below, or upload a new package here. Deployment remains approval-gated.
Vendor software catalog
Search Microsoft WinGet from the selected Windows endpoint for vendor packages such as Microsoft, Google and other published applications. Installation is approval-gated and non-interactive.
Select a Windows endpoint above, then search the vendor catalog.
| Application | Package ID | Version | Source | Action |
|---|---|---|---|---|
| No vendor search yet. | ||||
UPTecs approved deployment catalog
Packages uploaded to UPTecs are SHA-256 verified before managed deployment. Use this catalog for internal or vendor installers that are not available through WinGet.
| Package | Version | Type | SHA-256 | Bytes | State | Action |
|---|
Installed software on selected device
| Application | Version | Publisher | Action |
|---|
Deployment work orders
| When | Operation | Work reference | Devices | State | Requester | Action |
|---|
Scripts & Commands
Approval-gated diagnostics and platform-native scripts with output/timeout limits.
Run uses the same audited approval workflow before the endpoint executes the script.
Saved script library
| Script | Description | SHA-256 | Updated | State | Action |
|---|
Execution history
| When | Type | Devices | State | Requester | Result |
|---|
Services
Live Windows service / Linux systemd inventory and approval-gated start/stop/restart.
Service inventory
| Name | Display name | Status | Start type | Actions |
|---|
Service action history
| When | Devices | State | Requester | Result |
|---|
Processes
Live process inventory and approval-gated termination.
Process inventory
| PID | Process | Memory | Action |
|---|
Process action history
| When | Devices | State | Requester | Result |
|---|
Patches & Updates
Live Windows/Linux update inventory. A patch request requires device ownership/contact, a valid work reference, device-owner approval, and UPTecs second-person approval before manual release.
| Device | Customer | Owner / contact | OS | Status | Compliance | Missing | Critical | Work reference | Owner approval | Action |
|---|
Approvals
Second person approves. Requester can only withdraw.
| Job | Work reference | Type | Target | Owner approval | State | Requester | Action |
|---|---|---|---|---|---|---|---|
| Loading approvals… | |||||||
Users & Roles
Admin-only account lifecycle, profiles, tenant assignments and MFA visibility.
Invite / create user
Invitations expire after 7 days. Passwords are set by the user from the invitation link.
Directory
| User | Role | Tenant | Status | MFA | Profile | Created | Actions |
|---|
Edit user profile
Access & Governance
Access grants and break-glass for authorized operators; evidence and credential administration is restricted to UPTecs administrators.
Access grant
Break-glass request
A second technician/admin must witness the request. Recording is forced and execution remains disabled.
Access grants
| Device | State | Revoked | Receipt | Action |
|---|
Break-glass requests
| Ticket | Device | Requester | Witness | Expires | State | Action |
|---|
Session retention & evidence · Admin
No evidence package generated in this browser session.
Endpoint Device Credentials · Admin
Revocation immediately blocks heartbeat, jobs, TURN, files, releases and session polling. Re-enrollment with a managed enrollment code is required afterward.
| Device | Agent | Mode | Expires | Grace until | Last seen | Action |
|---|
Endpoint Enrollment Codes · Admin
Shown once. Store it only in the intended installer/onboarding workflow.
| Tenant | Label | Uses | Expires | Last used | State | Action |
|---|
Remote Session Access Credentials · Admin
| Technician | Created | Expires | Revoked | Action |
|---|
Audit & Activity
Searchable operational history with controlled pagination.